Refund Policy
Energy Gas Advisors
At Energy Gas Advisors, we are committed to providing high-quality assistance and support services. This Refund Policy outlines the terms and conditions under which refunds may be issued, as well as situations where refunds are not applicable.
We encourage all users to read this policy carefully before using our services. By accessing or using our website at energygasadvisors.com, you acknowledge and agree to the terms outlined in this Refund Policy.
Table of Contents
1. Introduction & Scope
This Refund Policy applies to all services provided by Energy Gas Advisors through our website at energygasadvisors.com. The purpose of this policy is to provide clear, transparent guidelines regarding refunds, cancellations, and related matters.
Scope of Coverage
This policy covers:
- Assistance services provided through our website and communication channels
- Support services related to energy-related inquiries
- Any fees associated with our assistance services
- Consultations and guidance services offered by Energy Gas Advisors
Energy Gas Advisors strives to provide quality service to all users. We recognize that circumstances may arise where a refund request is appropriate, and we are committed to handling such requests fairly and promptly.
2. Nature of Services
Energy Gas Advisors operates as an independent assistance and support service. Understanding the nature of our services is important when considering refund eligibility.
Service-Based Assistance
Our services consist of guidance, information, consultation, and support regarding energy-related matters. We provide assistance services, not physical products or direct utility services.
What We Do NOT Provide
- Direct sale or provision of electricity or energy services
- Physical products or tangible goods
- Utility services or infrastructure
- Installation or technical services
What We DO Provide
- Personalized assistance and guidance
- Information and consultation services
- Support in navigating energy-related inquiries
- Time, expertise, and professional support
Important Note: Because our services are assistance-based and involve time, expertise, and consultation, refund considerations differ from those for physical products or goods.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances, subject to review and approval by Energy Gas Advisors:
Service Not Yet Initiated
If you have paid for services but no work or assistance has been provided or initiated, you may be eligible for a full refund.
Technical Error or Billing Mistake
If you were charged incorrectly due to a technical error, duplicate charge, or billing mistake on our part, we will issue a full refund.
Service Could Not Be Provided
If Energy Gas Advisors is unable to provide the agreed-upon services for reasons within our control, a refund may be issued.
Exceptional Circumstances
In rare cases where exceptional circumstances arise, Energy Gas Advisors may, at its sole discretion, consider refund requests on a case-by-case basis.
Review Process
All refund requests are subject to review. Eligibility will be determined on a case-by-case basis considering the specific circumstances of each request.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
⛔ Services Already Provided or Initiated
Once assistance has been provided, consultation has begun, or time has been spent on your inquiry, those services are considered rendered and are non-refundable. This includes phone consultations, email exchanges, research, and any active assistance provided by our team.
⛔ Completed Services
If the agreed-upon services have been completed in full, refunds will not be issued. Completion is defined as the fulfillment of the scope of assistance or consultation that was agreed upon.
⛔ User-Provided Incorrect Information
If you provided inaccurate, incomplete, or misleading information that affected the quality or outcome of our services, refunds will not be issued. Users are responsible for ensuring all information provided is accurate and complete.
⛔ Change of Mind or Dissatisfaction with Outcomes
Refunds are not issued simply because you changed your mind or are dissatisfied with the outcome of third-party decisions or actions. Energy Gas Advisors provides assistance and guidance, but we cannot guarantee specific outcomes or results from third parties.
⛔ Third-Party Actions or Decisions
We are not responsible for decisions, actions, or outcomes resulting from interactions with third-party entities. Refunds will not be issued based on third-party responses, delays, or decisions.
⛔ Failure to Respond or Cooperate
If you fail to respond to our requests for information, do not cooperate with the assistance process, or abandon the service request, refunds will not be issued for time already spent.
⛔ Violation of Terms and Conditions
If your use of our services violates our Terms and Conditions or if you engage in fraudulent, abusive, or unlawful activity, no refunds will be issued.
Please Note: Energy Gas Advisors reserves the right to determine eligibility for refunds on a case-by-case basis. Our decision regarding refund requests is final.
5. Cancellation Policy
You may cancel a service request or assistance inquiry at any time. However, cancellation eligibility for refunds depends on the stage of service delivery.
How to Cancel
To cancel a service request, you may:
- Contact us by phone at 1(888) 716-8406
- Send an email to our support team through the contact form on our website
- Provide your full name, contact information, and details of the service you wish to cancel
Cancellation Timeframes
✅ Before Services Begin
If you cancel before any assistance or work has been provided, you may be eligible for a full refund.
⚠️ After Services Have Started
If you cancel after services have been initiated, you may be charged for time and resources already spent on your request. Any refund issued will be prorated based on services already provided.
❌ After Services Are Completed
If services have been completed, cancellation requests will not result in a refund.
Cancellation does not automatically guarantee a refund. All cancellation-related refund requests are subject to the terms outlined in this policy.
6. Refund Request Process
If you believe you are eligible for a refund under this policy, please follow the steps below to submit a refund request.
Step-by-Step Process
Contact Energy Gas Advisors
Reach out to us via phone, email, or our website contact form. Clearly state that you are submitting a refund request.
Provide Required Information
Include the following details in your request:
- Your full name and contact information
- Date of service or transaction
- Transaction or reference number (if available)
- Detailed explanation of why you are requesting a refund
- Any supporting documentation or evidence
Review Period
Energy Gas Advisors will review your request and the circumstances surrounding your case. We may contact you for additional information or clarification during this process.
Decision & Notification
You will be notified of our decision regarding your refund request. If approved, we will inform you of the refund amount and processing method.
Review Timeframe
Energy Gas Advisors aims to review and respond to refund requests in a timely manner. However, review times may vary depending on the complexity of the request and the information provided. We appreciate your patience during this process.
Note: Submitting a refund request does not guarantee approval. All requests are evaluated based on the criteria outlined in this policy.
7. Refund Method & Timing
If your refund request is approved, the refund will be processed according to the following guidelines:
Refund Method
Approved refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon. This may include:
- Credit card refund (to the card used for payment)
- Bank transfer or ACH refund
- Other payment methods as applicable
Processing Timeframe
Once a refund is approved, Energy Gas Advisors will initiate the refund process. However, the actual time it takes for the refund to appear in your account depends on:
- Your financial institution's processing times
- The payment method used
- Banking holidays and weekends
- Third-party payment processor timelines
Important Timing Information
While Energy Gas Advisors will process approved refunds promptly, we cannot guarantee specific timeframes for when funds will appear in your account. Refund timing is largely dependent on external factors beyond our control, including your bank or payment provider.
Partial Refunds
In some cases, a partial refund may be issued. This may occur when services have been partially completed or when prorated refunds are appropriate based on the circumstances of your request.
8. Chargebacks & Disputes
We understand that billing concerns may arise. Energy Gas Advisors is committed to resolving any payment-related issues fairly and transparently.
Contact Us First
Before initiating a chargeback or dispute with your bank or payment provider, we strongly encourage you to contact Energy Gas Advisors directly. In most cases, we can resolve billing concerns quickly and amicably.
We're Here to Help
By contacting us first, we can:
- Review your billing statement and transaction details
- Clarify any charges or fees
- Address any errors or misunderstandings
- Resolve the issue faster than through formal dispute processes
Chargeback Policy
If a chargeback is filed without first contacting Energy Gas Advisors:
- We will provide evidence to your financial institution showing that services were rendered or agreed upon
- We may pursue resolution through the appropriate channels
- Future services may be restricted or denied if chargebacks are filed without legitimate cause
Fair Resolution
Energy Gas Advisors is committed to fair and transparent billing practices. We believe that open communication is the best way to resolve any concerns. Please reach out to us at 1(888) 716-8406 or through our website contact form if you have any billing questions or concerns.
9. Policy Changes
Energy Gas Advisors reserves the right to modify, update, or replace this Refund Policy at any time. Changes may be made to reflect:
- Changes in our business practices or services
- Legal or regulatory requirements
- User feedback and evolving needs
- Industry standards and best practices
Notification of Changes
When we make changes to this Refund Policy:
- We will update the "Effective Date" at the top of this page
- For material changes, we may provide additional notice through our website or communication channels
- Your continued use of our services after changes are posted constitutes your acceptance of the revised policy
We encourage you to review this Refund Policy periodically to stay informed of any updates. If you do not agree with any changes, please discontinue use of our services.
10. Contact Information
If you have any questions, concerns, or wish to submit a refund request, please contact Energy Gas Advisors:
Get in Touch
Our team is available to assist you with refund requests, billing inquiries, and any questions regarding this policy. We aim to respond to all inquiries promptly and professionally.
Our Commitment to Fairness
Energy Gas Advisors is committed to transparent, fair, and honest practices. We value your trust and will handle all refund requests with care and integrity.